I’ve received quite a lot of e-mails this month and this inquiry was the one that stuck. I do plan to answer most of the inquiries but let me start with this one. It seems like many people in the U.S. as well as in EU have had this error but HP has not produced any comprehensive guide to fix it. I did my research and found out that there really isn’t much that consumers can do about it. I can, however, shed some light on the issue and recommend what you can do to sort out the problem. Do note that this only applies to printers using HP 564 and HP 564XL ink cartridges like the HP Photosmart 7520 7525.
First of all, you need to know that the HP 564 setup cartridges can only be used once. The HP Photosmart 7520 will not work with the ink cartridges that came with the package once depleted. Additionally, you cannot administer a refill on these cartridges since there is no known way to reset the chip inside. What you can do? Buy a new replacement.
Secondly, the HP 564xl black ink cartridge has been modified years ago. The OEM (Original Equipment Manufacturer) has not yet released any software or firmware updates to resolve this issue. And there is no known fix for this yet. What you can do? RMA (Return Merchandise Authorization) the consumables and try again. I highly recommend bringing with you one if not both of the black cartridges when purchasing from a local store as there is a significant size difference between the old and the modified version.
Lastly, the Photosmart 7520 and the 7525 uses 5 cartridges. Please keep in mind that these printers take two different black ink cartridges. One comes with a pentagon mark on the label and is purposely for text black. It is bigger and wider and positioned on the right side. The other one is HP CB317WN HP 564 photo black. It has the same width as the color cartridges and it goes on the left side. What you can do? Check whether you have inserted the cartridges on their designated areas.