Frequently Asked Questions


Why use remanufactured toner cartridges?

Remanufactured cartridges can save 30% to 80% of the cost over OEM cartridges. We guarantee that the quality of our remanufactured toner cartridges will match or exceed that of an OEM cartridge. Using remanufactured cartridges promote several environmental benefits: save energy and conserve natural resources by eliminating the need for new components. Most components in a toner cartridge can be recycled. Otherwise they are to be dumped in a landfill which is a danger to our environment

OEM vs. Remanufactured Toner Cartridges?

New or OEM (Original Equipment Manufacturers) cartridges are made by HP, Canon, Lexmark, Apple, or other original manufacturers. They are usually manufactured using a combination of new and recycled parts at factories throughout the world. For example, on the box of an HP C4127X you can read: "This newly manufactured product may contain parts and materials recovered from the HP Planet Partners recycling program" and on the box of a Canon FX-4: "This cartridge may contain reconditioned parts and remolded materials." Remanufactured cartridges are those that have been remanufactured for another use. Remanufacturing process involves disassembling, cleaning, refilling toner, replacing appropriate components, print testing and repackaging. We remanufactured each cartridge to meet or exceed the quality standards of a new cartridge.

Recycled vs. Remanufactured Toner Cartridges?

The term "Recycled" is a generic term that does not necessarily refer to the process or technology used to manufacture a product. Both remanufactured cartridges and refilled cartridge (a cartridge that is recycled using drill-n-fill method) can be labeled as recycled cartridges despite huge differences in their recycling processes. Please note that all our cartridges are remanufactured. Please read following FAQ for the difference between a refilled cartridge and one that has been remanufactured.

Refilled vs. Remanufactured Cartridges? Do you sell refilled cartridges?

No. We do not sell refilled cartridges. All our cartridges are remanufactured. Although some people still think of them as the same, there is a big difference between remanufactured and refilled cartridges. A refilled cartridge has been drilled out and refilled with new toner inside, which is also known as "drill-n-fill" method. Since the drum and other parts are not reconditioned or replaced, refilled cartridges can cause many problems. Recycled cartridges using "drill-n-fill" method may damage your equipment. In fact, refilled cartridges have given the remanufacturing industry a bad reputation. This is not to say that using toner refill kits is a bad idea. Just the opposite. In our effort to conserve on waste and not to over-pollute the landfills, we are selling the toner refill kits so you can fully use ALL of the components to their full extent before needing new ones! Remanufacturing process involves disassembling, cleaning, refilling toner, replacing appropriate components, print testing and repackaging. We remanufactured each cartridge to meet or exceed the quality standards of a new cartridge.

Can the OEM void my equipment warranty for using a remanufactured cartridge?

No. Equipment manufacturers cannot void warranty of your equipment or service contract for using remanufactured cartridges. Current Laws prohibit any manufacturer from requiring you to buy their product exclusively. Here is what HP says: "HP's warranty: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer."

What is smart chip or page counter chip?

Smart chip are installed in some cartridges by OEM manufacturers to keep track of printer functions as well as to make life harder for recyclers and remanufacturers. Compatible chips are used by remanufacturers and they are available for almost every cartridge that uses chip. And they work as well as OEM chips

Do I want a chip in my cartridge?

The following info will help you decide which option to choose: With Chip - You can track the number of pages printed. The printer will show a "toner low" and "toner out" message when it is time to install new cartridge. Without Chip - You cannot keep track of pages printed using the cartridge. You do not see any alert messages such as "toner low" and "toner out". When you first install the cartridge your control panel will display "NON-HP cartridge detected." Push the large green "GO" button on the printer and the "Ready" message will display. You will only have to do this once for the life of the cartridge! Your printer will print and operate normally, but the "toner low" or "toner out" messages will not display. Reports from the printer's "home page" will not be available also. When vertical "white streaks" appear in your print your cartridge is running out of toner. Shake the cartridge as usual and continue using it until white streaks appear again. When this happens install a new cartridge.

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